Frequently Asked Questions
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Yes, our products are handmade in small batches to ensure quality and freshness. A small batch can range from 12-2000 units at a time, but each product is checked before shipping.
We measure, melt, mix, pour, label, cap, shrink band, pack and ship in house.
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100%. If you don’t like the product then reach out to us through our contact page for a full refund.
We doubt that will happen! It is very rare that we have to issue refunds.
We are a small business and appreciate your support so constructive criticism is always welcome.
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When kept in ideal conditions we have had products last for several years. We use harmfree, natural preservatives.
We recommend keeping products in a cool dry place. Under the sink can get hot and wet, which makes any product go bad faster.
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When products are in stock we usually get them out day of or next day. After that it is all up to USPS or UPS to get it to you in a timely manner.
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USPS usually takes a day or 2 to update their tracking. If it's been over 2 business days, definitely reach out so we can help. We'll confirm that it's been picked up by USPS. USPS can forget to scan tracking numbers, so if your package has been picked up from us then it should still be on it’s way. -
Please reach out to us through our contact page! Wholesale is the backbone of our company and we would love for you to join the family